As a Customer Service Representative I feel, to an extent, like I can make miracles happen. But there are limits.
That brings me to a caller’s recent question.
I was helping a woman check on the status of her policy. Pretty routine stuff. Nothing too exciting. Before I wrap up conversations with our customers, I always ask, “Is there anything else I can help you with?”
That’s when she asked, “Yeah, can you give me a new body?” She asked like it was a normal, everyday question.
I had to sit there for a second for it to register because, lets face it, that’s not really a question I hear everyday. I had to think fast.
“Unfortunately, I cannot provide you with a new body at this time but there is a possibility that at some point in time COUNTRY will be providing you new body parts for your car!” Probably not the answer she wanted to hear, but I hope it helped. And kudos to her for making my day a little more fun and brighter!
I still don’t know why she asked me that question, but I enjoy the off the wall stuff every now and again. It helps break up the monotony of the day! See everyone? Insurance is far from boring.
Here’s an informal contest. Tell me about the weirdest day of your working life. The one that makes me laugh the loudest gets a prize.
[Ashley Wilson works in the Customer Service Center at COUNTRY Financial]
